One ladder, from a free plan that actually works to a Custom tier with no published ceiling. Every plan is the whole platform — you pay for volume, never for features.
Every plan is the whole platform. Only the volume changes — so set the volume, and watch the price move with it.
Dial anything up past what Pro already includes. The rail keeps score.
No feature is behind a paywall. Every plan is the whole platform — these are the ceilings, and the ceilings are the only difference.
| Plan | Free For the solo founder proving the idea works. | Growth For the small team that just started closing. | Most popular Pro For the team running every channel at once. | Business For the fleet with volume, compliance and brands. | Custom For the big fish. No published ceiling. |
|---|---|---|---|---|---|
| Scaling limits | |||||
| Knowledge base characters of AI training material | 500 | 1,500 | 6,000 | 25,000 | Tailored |
| Team members people with a login | 1 | 4 | 8 | 15 | Tailored |
| Message sessions per month | 300 | 2,000 | 8,000 | 30,000 | Tailored |
| AI replies per month | 50 | 150 | 1,000 | 5,000 | Tailored |
| Agent seats included before add-ons | 1 | 4 | 8 | 15 | Tailored |
| Channels | |||||
| Channel types WhatsApp Official · WhatsApp Unofficial · Messenger · Instagram · Website Chat · Telegram | 2 of 6 — your choice | All 6 | All 6 | All 6 | All 6 |
| Connections per type numbers, pages or accounts on each channel | 1 | 1 | 3 | 10 | Unlimited |
| Extending the plan | |||||
| Add-ons available seats, AI replies, KB, connections, credits, retention, whitelabel | Upgrade to Growth | ||||
| Dedicated account manager | — | Add-on | Add-on | Included | Included |
| Custom SLA & infrastructure uptime, response time, SIP/API capacity | — | — | — | — | Included |
Need more than Business? Custom has no published ceiling — volume rates below the Business per-unit price, dedicated infrastructure, a custom SLA and white-glove migration.
Nothing here is a feature you already paid for. These are the scaling dimensions — volume, capacity and service — priced so you only buy the ones you actually hit.
Train the AI Assistant past your plan's character limit.
Add another connection on a channel you already have — for multi-brand or multi-location teams.
Pass-through pricing that reflects the real carrier and Meta messaging cost.
For compliance-sensitive or high-volume support teams.
Half what the nearest competitor charges for the same thing.
Guided setup, data import and team training — white-glove, optional.
Included at no cost from Business up.
Each extra seat costs a little more than the last, so upgrading a tier beats stacking seats forever.
Same idea as seats — the rate steps up band by band as the volume grows.
Seats and AI replies step up band by band on purpose: past a point, moving up a tier costs less than stacking extras. The builder above shows you exactly where that point is for your numbers.
Straight answers on limits, currencies, graduated rates and what happens when you outgrow a tier.
It is a real plan, with no card and no expiry. You get 300 message sessions a month, 50 AI replies, one agent seat and any two of the six channel types — enough to run a small operation indefinitely.
Two things Free does not get: the other four channel types, and add-ons. If you outgrow it, you move up to Growth rather than patching around it with extras.
Volume, and only volume. Every paid tier ships the entire platform — Dashboard, Omnichannel Inbox, Leads, Social, Tickets, Task Manager, Invoices, Commerce, Meetings, Templates, Notifications, Automation, AI Assistant, Reports, Connections and Settings.
What moves as you go up the ladder is the knowledge-base size, the number of team members and agent seats, the monthly session and AI-reply allowances, and how many numbers, pages or accounts you can connect per channel.
The rate steps up band by band as you stack more of either. Seats go $8 each for the first three extra, $12 for the fourth through seventh, and $18 from the eighth up. Extra AI replies go $0.02 each for the first 500, $0.03 up to 2,000, and $0.045 beyond that.
It is deliberate: past a certain volume, moving up a tier costs less than piling on extras. The builder above shows you exactly where that crossover falls for your numbers.
No. Add-ons start at Growth. Free is a complete small plan, not a base to bolt things onto.
Because it is priced for the local market rather than converted from the dollar figure. BDT pricing is set independently — roughly a quarter of what a straight currency conversion would produce — so a Bangladeshi team pays what the platform is worth where they are.
Euro pricing is the mirror image of that decision: it matches the dollar figure numerically, which is standard practice for software and means there is no conversion table to keep in step.
One month of service, not a lower price. Growth is $588 a year — exactly 12 × the $49 monthly rate, no discount — but the plan runs for 13 months, so the 13th is free.
Recurring add-ons bill the same full twelve months; only the plan itself carries the extra month.
A single payment for the plan, with no renewal — 100 times the monthly rate. It covers the plan and its allowances as they stand when you buy.
Add-ons stay separate and stay monthly: extra seats, AI replies, capacity and services are ongoing costs on our side, so they cannot be bought out. The builder shows them as their own line when you pick the Lifetime cycle.
Nothing breaks and nothing switches off silently. You will be told which allowance you are close to, and you can either add capacity for that one dimension or move up a tier — whichever the builder says is cheaper for the volume you are running.
Any time, in both directions. Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current billing period so you keep what you have already paid for.
When the published ceilings stop being the question. Custom covers per-unit rates below the Business price, dedicated infrastructure and SIP/API capacity, a contractual SLA on uptime and response time, a named success manager, purchase-order billing and white-glove migration from whatever you are on now.
There is no published ceiling on it, deliberately — a large account should never feel boxed in by a price list.
