Your catalogue runs to hundreds of SKUs
Every variant, size and price needs to be in there for the agent to quote confidently. A large catalogue is the most common reason to need more room.
More room to teach the AI about your own products, prices and policies.
Your AI agent answers from what you have given it: product descriptions, price lists, delivery rules, the exact wording you want used for a refund. That material has a size limit per plan, measured in characters, because it is loaded and searched on every message.
Businesses with a wide catalogue or a long policy document hit that limit quickly. This add-on buys another block of characters — and the practical effect is that the agent stops saying "let me check with a colleague" about things you have already written down.
More knowledge is not automatically better knowledge. The material still has to be accurate and current; the add-on removes the ceiling, not the editing.
Every variant, size and price needs to be in there for the agent to quote confidently. A large catalogue is the most common reason to need more room.
Refunds, warranties and delivery terms take real space when they have to be quoted precisely rather than summarised.
A bilingual knowledge base is close to twice the size. The room to hold both is what stops the second language being an afterthought.
That is usually a sign the material was trimmed to fit. More space means fewer handovers that never needed a human.
The panel above shows the exact quantity in your currency. It is measured in characters of training material, and you can add more than one block.
No. The agent retrieves only the passages relevant to each question rather than reading everything, so size affects what it knows, not how fast it answers.
Yes — your plan usage page shows the knowledge base alongside every other limit, so you can tell whether you are near the ceiling before you hit it.
Switch it on from your billing page — it takes effect immediately and comes off the same way.
