You are in a regulated trade
Finance, insurance, healthcare and property all have record-keeping obligations that outlast a default retention window.
Keep every conversation and call recording for as long as you need them, not as long as the plan allows.
Plans keep message and call history for a fixed number of months, then age it out. That is right for most businesses and wrong for some: a complaint can surface a year after the sale, an audit can ask for the conversation that led to a contract, and a dispute is won or lost on what was actually said.
This add-on removes the limit. Chat history, call recordings and the notes attached to them stay searchable indefinitely, and the change applies from the moment it is switched on.
It is a switch, not a quantity: unlimited is unlimited.
Finance, insurance, healthcare and property all have record-keeping obligations that outlast a default retention window.
A property or service agreement signed this year may be argued about in three. The conversation that formed it should still be there.
The single most useful piece of evidence is usually the original conversation. Losing it on a schedule is losing it at the worst moment.
Teams handling thousands of conversations a month build a body of history worth searching — trends, recurring faults, wording that works.
No. It stops future deletion from the moment it is on; it cannot bring back what has already gone. Turn it on before you need it, not after.
Yes — chat and call history both. They are the two things retention normally trims first.
Yes. Retention and export are separate: this keeps data in the system, and export gets a copy out of it whenever you want one.
Switch it on from your billing page — it takes effect immediately and comes off the same way.
