A complicated setup
Multiple pipelines, teams and automations are worth having somebody hold in their head rather than re-explaining each time.
A named person who knows your setup, reachable during business hours.
Support answers the question you asked. An account manager knows why you are asking — how your pipeline is arranged, which automations you rely on, what you changed last month and what broke the last time something similar changed.
You get a named contact rather than a queue: someone to plan a change with before making it, to review how the setup is performing, and to escalate to when something is genuinely urgent. Included on Business and Corporate; an add-on on Growth and Pro.
Business hours, not around the clock — this is a working relationship, not an emergency line.
Multiple pipelines, teams and automations are worth having somebody hold in their head rather than re-explaining each time.
Someone who has already seen your data and your old workflow makes the second half of a migration much shorter than the first.
Roles, permissions and routing all need rethinking as headcount changes, and it is easier with someone who saw the previous shape.
A scheduled look at what the numbers say, with someone who can tell a reporting artefact from a real change.
No. Support is reactive and ticket-based. An account manager is a named person with context on your account who you can plan with.
Business hours. Anything outside those goes through normal support channels.
It becomes part of the plan and the add-on charge stops.
Switch it on from your billing page — it takes effect immediately and comes off the same way.
