Two brands, one team
Both pages answer into the same inbox, with per-brand tagging and separate reports, instead of two teams watching two Business Suites.
One more number, page or account connected to the same shared inbox.
A connection is one live link to a channel: a WhatsApp number, a Facebook page, an Instagram account, a Telegram bot, an email mailbox. Your plan includes a certain number of them, and businesses that run more than one brand — or more than one number — run out.
Every connection lands in the same inbox, with the same routing, the same assignment rules and the same reports. The point of buying another is not to run a second system; it is to stop running one.
Connections are added and removed from your channel settings, and billing follows.
Both pages answer into the same inbox, with per-brand tagging and separate reports, instead of two teams watching two Business Suites.
Sales on one number, support on another, both routed by your own rules and both visible to a manager in one place.
A branch that needs its own number gets one, without a separate account or a separate subscription for the branch.
Connect Instagram or Telegram alongside what you already run, see whether the volume justifies it, and disconnect if it does not.
No. Agents are seats, connections are channels, and the two are priced separately precisely so one team can cover several channels.
History stays. Disconnecting stops new messages arriving on that channel; nothing already received is removed.
No. A seat is a person who logs in. A connection is a number or page that messages arrive on. Most businesses need different amounts of each.
Switch it on from your billing page — it takes effect immediately and comes off the same way.
