A campaign is bringing more messages than usual
Top up before the launch rather than discovering mid-week that the AI has gone quiet at the busiest hour you have had all year.
More AI work in a month than your plan includes, without changing plan.
Every plan includes a monthly allowance of AI credits. One credit is one AI task — a reply the agent sends, a comment reply it drafts, a conversation it summarises, a batch of comments it reads for spam. Looking things up in your knowledge base is free. Most months the allowance is more than enough. Some months it is not: a campaign lands, a post goes further than expected, and the inbox fills faster than usual.
When the allowance runs out the AI stops and conversations wait for a human. This add-on tops the allowance back up so it does not. Credits are charged per credit, in bands, and unlike seats they get cheaper in bulk — the panel above shows the current rates in your own currency.
Nothing else changes: the same agent, the same training, the same rules about when it hands over to a person.
Top up before the launch rather than discovering mid-week that the AI has gone quiet at the busiest hour you have had all year.
Buy a block of credits, let the agent handle a wider share of the inbox and the comments for a month, and read the numbers before committing to a bigger plan.
Overnight messages are exactly where the allowance goes first. Extra credits keep the after-hours inbox answered instead of stacking up until morning.
A single high-traffic page or ad can eat an allowance on its own. Top up rather than throttle the campaign that is working.
One AI task. A reply the agent sends, a comment reply it drafts, a conversation it summarises, a batch of 25 comments it reads for spam, a voice note it transcribes — each one is a single credit. Finding the right lines of your knowledge base to answer with costs nothing.
No. The allowance resets each month, which is why the top-up is charged per credit rather than as a monthly fee for capacity you may not use.
Yes. Unlike agent seats, credits step DOWN band by band: the first hundred cost the most and the rate drops as the block grows. The panel above prices your exact block live.
The AI stops and the conversation waits for a human — it never does work it is not entitled to do. You will get a warning in the app before you reach the limit.
Switch it on from your billing page — it takes effect immediately and comes off the same way.
