Inbox, AI, pipeline, calls, broadcasts, automation, reporting — every capability below ships in the same product, on the same login, against the same customer record. Here is exactly what each one does.
No modules to buy, no tiers that unlock a feature you already saw in the demo. Every capability below is in the product on day one — the plan only changes how much volume you run through it.
Every message from WhatsApp, Messenger, Instagram, email, SMS and live chat lands in one shared inbox — with full customer context, so nothing slips and no one answers blind.
Trained on your own pages, prices and policies, the assistant replies in seconds, qualifies the lead against your rules and hands a warm conversation to a human the moment it matters.
A visual board for every deal. Drag leads through your stages, set follow-up reminders, and see exactly what needs attention today so nothing goes cold.
Call leads the moment they raise a hand, straight from the platform. Every call is logged against the contact, and you can follow up by text without switching apps.
Reach thousands in a single click across WhatsApp, SMS and email. Segment your audience, schedule campaigns, and win back past customers automatically.
Build no-code chatbot flows that greet, qualify and route every lead around the clock — so your business keeps selling even when your team is offline.
Save your highest-converting messages as reusable templates and send consistent, on-brand notifications — order updates, reminders and receipts — at any scale.
Trace every lead back to the exact ad, campaign and channel that created it. See your true cost per lead and put budget where it actually pays off.
Bring your whole team into one workspace, auto-assign chats to the right agent, and control roles and permissions — so you scale without the chaos.
Connect the tools you already use — Shopify, Google Sheets, Zapier, webhooks and a full REST API — so Leads Nimble slots neatly into your existing stack.
These are not paid extensions or a higher tier. They are the rest of the product — booking, invoicing, forms, tickets, social, commerce and the tools that keep the day organised.
Share your real availability, let leads book themselves in, and have the reminder go out on the channel they messaged you from.
Send an invoice inside the conversation that created it and take payment on the same thread — no PDF attached to an email nobody opens.
Forms that drop straight into the pipeline with their source attached, so a web enquiry starts life as a real lead and not an email.
Turn any conversation into a tracked ticket with an owner, a priority and an SLA — without moving the customer to a different inbox.
Schedule posts, and catch every comment and DM they generate in the same inbox your sales conversations already live in.
Show the catalogue, build the cart and close the order inside the chat — the way a customer who messaged you actually wants to buy.
Run a live video sale, pin products as you go, and let viewers order without ever leaving the stream.
The small promises that lose deals — call back Tuesday, resend the quote — tracked against the lead instead of a sticky note.
One customer record behind every channel, sliced into audiences you can actually act on — by spend, by tag, by how long since they last replied.
Every module here is in every plan. What changes between plans is volume — seats, contacts, messages and credits — never which features you are allowed to open.
Straight answers on what is included, what connects, and what you actually have to set up.
No. Every capability on this page — all ten core ones and the nine further modules — is in the product on every paid plan. There is no feature you can see in a demo and then find locked behind a higher tier.
What changes between plans is volume: seats, contacts, monthly message sessions, AI replies and how many numbers, pages or accounts you can connect per channel.
WhatsApp, Facebook Messenger, Instagram, email, SMS and the live chat widget on your own site. All six land in the same inbox against the same customer record, so a lead who starts on Instagram and finishes on WhatsApp is one conversation, not two.
The Free plan connects any two of the six. Paid plans connect all of them; the plan only limits how many numbers, pages or accounts you attach per channel.
It is in the product. It is trained on your own pages, prices and policies rather than on general knowledge, so it answers about your business or says it does not know — it does not invent a delivery time you never promised.
Every plan includes a monthly allowance of AI replies. If you need more, extra replies are a graduated add-on rather than a tier upgrade.
Yes, and plenty of teams start exactly there. Nothing forces you into the pipeline, the invoicing or the automation — unused modules simply stay out of your way in the sidebar.
The reason they are all in one product is that they share one customer record. Turn the pipeline on six months later and every conversation you have already had is attached to the right lead.
WhatsApp Business is one channel on one phone. The moment a second person needs to reply, or a lead messages you on Instagram instead, or you want to know which ad produced the enquiry, you are copying things into a spreadsheet by hand — and that is where leads go missing.
Everything on this page exists to remove that copying: one inbox for six channels, one record per customer, and attribution that survives the handover.
Yes — a documented REST API with scoped tokens, plus outbound webhooks you can fire on any event: a new lead, a stage change, a paid invoice, an inbound message.
For the things that do not need code there are native connections to Shopify, WooCommerce and Google Sheets, and Zapier and Make for everything else.
Yes. Chats route to agents by round-robin or by skill, roles and permissions control who sees what, and the inbox shows you live when a colleague is already typing — so two agents never answer the same customer with two different prices.
Seats are the one thing you buy as you grow. They are graduated, so the more you add the cheaper each one gets, and past a certain number moving up a plan costs less than stacking seats.
Connect one channel and invite your team — that is enough to be answering customers in the same afternoon. Everything else can wait.
The pieces most teams add in their first fortnight are their pipeline stages, three or four saved replies, and a single automation that greets and qualifies out of hours. None of it needs a developer.
